End the Chaos.
Control the Line.
The professional queue management system designed for clinics, labs, and service businesses in Puerto Rico and beyond.
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The Waiting Room Problem
In Puerto Rico and across the Caribbean, patients wait hours in crowded lobbies with no idea when their turn is coming. Paper lists get lost. Staff gets overwhelmed. People leave frustrated.
No Transparency
Patients have zero visibility into their position or wait time.
Paper Chaos
Handwritten lists get lost, skipped, or manipulated with no accountability.
Wasted Time
Hours of patient time lost daily to disorganized queues.
How It Works
Three simple steps to transform your waiting room
Patient Scans QR Code
Post a daily QR code in your lobby. Patients scan it with their phone, enter their name, and they're in line. No app download required.
Staff Manages the Queue
Your team sees the queue in real-time. Call next patient, mark as in-process, complete, or no-show — all with full accountability.
Patients Track Their Turn
Patients see their position, estimated wait time, and get notified when it's their turn. No more asking "am I next?"
Live Demo
See the system in action — this is what the waiting room screen looks like in your office
Click any screen to see the full TV display experience
Built for Transparency & Control
Every feature designed to eliminate abuse and keep your line fair
Daily QR Codes
Unique QR tokens generated daily. Yesterday's code won't work today. Prevents pre-registration abuse.
Immutable Audit Trail
Every reorder, skip, and override is permanently logged with staff name, timestamp, and reason.
Drag & Drop Reorder
Staff can reorder the queue when needed — but must provide a reason that gets logged permanently.
Real-Time Polling
Patients see live position updates on their phone. Sound notification when it's their turn.
Abuse Protection
Rate limiting, IP hashing, and daily token rotation prevent system gaming and spam.
Multi-Tenant SaaS
Each clinic gets its own subdomain and isolated data. Scale from 1 to 1,000 clients.
The QR Code Experience
Every day, a new unique QR code is generated for each queue. Print it, display it on a screen, or hand it to patients. When they scan it, they see a simple check-in form — no app download, no account creation, no friction.
- Unique daily tokens prevent yesterday's QR from working
- Rate limiting prevents spam check-ins
- No app download — works in any mobile browser
- Automatic queue closure when daily limit is reached
Daily QR Codes
# Immutable Audit Trail
[2026-02-20 09:15:32] REORDER turn #7 → position 2
staff: Dr. Rivera | reason: "Emergency case"
[2026-02-20 09:20:01] SKIP turn #3
staff: Dra. Morales | reason: "Patient not present"
⚠ Records are immutable — cannot be edited or deleted
Built-In Accountability
Unlike paper lists, Taino Turns creates an immutable record of every action. If a turn is skipped, reordered, or overridden, the system logs who did it, when, and why. No more "he said, she said."
- Every override requires a documented reason
- Staff actions are tied to their authenticated identity
- Logs cannot be edited or deleted — ever
- Full audit history available to administrators
Construido sobre tecnología sólida
Sin frameworks de moda. Solo herramientas probadas, rápidas y seguras.
PHP 8.2
Backend
MySQL 8
Base de datos
Apache 2.4
Servidor web
JavaScript
Sin frameworks
100% desarrollado internamente por The Taino Resource Group LLC · Puerto Rico 🇵🇷
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